Legal

Terms & Conditions

By booking or participating in a tour with Visit Waiheke Experiences ("we", "us", "our"), you agree to the following terms and conditions.

Section 1

Bookings & Payments

All prices are quoted in New Zealand Dollars (NZD) and include 15% Goods and Services Tax (GST).
Full payment is required at the time of booking via our secure online system to confirm your reservation.

Section 2

Ferry & Meeting Times: Guests are responsible for arriving at the designated pickup location or ferry terminal 30 minutes prior to scheduled departure.
Alcohol & Service: Tours involving wine tastings or licensed venues require adherence to New Zealand liquor laws. We reserve the right to refuse service or terminate tour participation without a refund for any guest exhibiting severe intoxication or unsafe behaviour.
Fitness & Mobility: Please inform us prior to booking of any mobility limitations, severe allergies, or medical conditions so we can adjust logistics accordingly.

Section 3

Consumer Law: Nothing in these terms excludes or limits any rights you have under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.
Personal Belongings: To the extent permitted by New Zealand law, Visit Waiheke Experiences accepts no liability for personal injury, illness, or loss or damage to personal property while on tour. We strongly recommend all visitors carry comprehensive personal travel insurance.

Section 4

Cancellation by the guest — more than 7 days before the experience: 100% refund.
Cancellation by the guest — 2 to 7 days before the experience: 50% refund.
Cancellation by the guest — less than 2 days before the experience: no refund.
Date changes: date changes are subject to availability.
Cancellation by Visit Waiheke Experiences: if we cancel an experience, you will be offered either a refund or an alternative date.
EcoZip: the EcoZip Family Adventure includes an activity operated by EcoZip Adventures. EcoZip determines whether its own activity can safely operate in the prevailing weather and safety conditions. Where EcoZip cannot operate, we will offer an alternative arrangement, an alternative date, or a refund of the affected portion of your experience.

Section 5

We may occasionally take photos or videos during tours for promotional use. If you do not wish to be photographed, simply inform your guide at the start of the tour.